You want to send us a repair? Our YouTube clip shows how it works: DANmed Repair Service
Here you can download our Proof of Decontamination.
Staff protection during repairs
Please be aware that the handling of reliably decontaminated / autoclaved products is necessary for your own safety and that of all colleagues involved.
In your own interest please make sure, that only properly prepared and sterilized repair parts / complaints are being forwarded to us.
Due to the legal regulations and especially for the protection of our staff we need your signed proof of decontamination.
Please forward your parcel with this document observing the following:
- the repair / complaint must be packed neat and safe
- the parcel must clearly be marked as Repair / Claim from the outside
- the decontamination report must be fixed outside the parcel together with the delivery note
- claims have to get handled the same way with the decontamination report and the delivery note fixed on the parcel – NOT inside!
- address the parcel as follows:
DANmed / STERIS Deutschland GmbH
Parcels without properly filled in and signed Decontamination Report won’t get accepted and will get returned on freight collect.